Common error codes for Active Directory authentication

Common error codes for Active Directory authentication vScope supports both Discovery of and integration with the Active Directory. If something goes wrong you will be prompted with an error message that can give you a hint of the cause to the issue. The error messages might look something like this: INVALID_CREDENTIALS: 80090308: LdapErr: DSID-0C09042F,

Common error codes for Active Directory authentication2018-08-14T10:51:01+00:00

Verify WMI access for a regular non-admin domain user

Verify WMI access for a regular non-admin domain user This is a guide on how to enable and test WMI access with a regular domain user without generic admin rights. Make sure you have followed the steps in the KB Setting up WMI-access through AD & GPO. This ensures that you have configured DCOM access,

Verify WMI access for a regular non-admin domain user2018-08-14T10:55:46+00:00

All Windows updates are not shown in vScope

vScope uses WMI/WinRM to gather data from the operating system of Windows servers across the network. When collecting information about installed Windows updates, vScope will only gather information about the ones that are actually installed when the server is discovered. This means vScope will not show the full update history of a server. An example

All Windows updates are not shown in vScope2018-01-02T21:55:04+00:00

SNMP – Troubleshoot “Target did not respond. It might be down or access is denied”

"Target did not respond. It might be down or access is denied" is a very generic error that is returned when the discovery of SNMP devices such as printers, switches or access points fails. It could be either due to: Device not responding Invalid credentials SNMP does not give an active answer when you try to

SNMP – Troubleshoot “Target did not respond. It might be down or access is denied”2018-01-02T21:55:11+00:00

MSSQL – Network error IOException: Connection refused: connect

The Network error IOException: Connection refused means that there is no database server listening on the specified port on the IP address. To troubleshoot, please control following: Erroneous server name/IP Please ensure that you are using the correct servername/IP to Discover the MSSQL server SQL Server is not configured to use TCP/IP Check if TCP/IP is

MSSQL – Network error IOException: Connection refused: connect2018-01-02T21:55:13+00:00

How to capture network traffic between vScope and a target machine for troubleshooting

Authentication problems can occur between vScope and target systems being scanned. To determine if the problem is due to configuration or something in vScope you can help us by capturing the network traffic between vScope and the problematic system and send that log to us. Let's assume we want to capture all traffic between vScope

How to capture network traffic between vScope and a target machine for troubleshooting2018-01-02T21:55:19+00:00

SNMP is causing CPU spikes on scanned device

vScope performs a SNMP Walk which is a series of SNMP GETBULK commands. By default, vScope requests 10 OIDs (keys) from the SNMP Tree with every GETBULK request. If the device has 10000 values, then there will be 1000 requests performed. The SNMP Tree consists of MIBs (Management Information Base) which are default MIBs present

SNMP is causing CPU spikes on scanned device2018-01-02T21:55:19+00:00

What does “Include support data” mean?

vScope users can request online support directly from vScope through the Online Support option. The online support feature can automatically submit additional information from the vScope installation for faster trouble shooting. When this option is enabled vScope sends additional data from the vScope installation to our technicians. This way they are better served to

What does “Include support data” mean?2018-05-08T09:12:56+00:00

What does the different Windows Update/Patch dates stand for?

There are four main tags in vScope displaying patch information for Windows. Last System Update Date - Date when a HotFix/QuickFixEngineering (QFE) was last installed on the machine. Last Product Update Date - Date when a product update was last installed on the machine using the Windows Installer. Last Patch Date - Last date when

What does the different Windows Update/Patch dates stand for?2018-01-02T21:55:19+00:00

WMI corruption/reports wrong information

vScope uses WMI to query computers running Microsoft Windows. Sometimes there are problems when scanning specific machines with WMI. The problems can manifest themselves as WMI queries timing out and machine scans completing with “PARTIAL_OK” status. PARTIAL_OK means that the vScope WMI probe did not complete successfully on all queries performed towards the target computer.

WMI corruption/reports wrong information2018-01-02T21:55:19+00:00
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