REFERENCE CASE – SVERIGES KOMMUNER OCH LANDSTING, SKL

More efficient collaboration with outsourcing partners for SKL

The Swedish Association of Local Authorities and Regions uses vScope to connect all IT systems, and present the results in one place.

skl

Company Background

The Swedish Association of Local Authorities and Regions (Sveriges Kommuner och Landsting, SKL) is both an employers’ organization and an organization that represents and advocates for local government in Sweden. They represent the interests of Sweden’s 290 municipalities and 20 county councils/regions and acts on their initiative. SKL employs around 440 people.

Challenges

1. No complete overview of their environment
2. No way to ensure order delivery from suppliers
3. Scattered reporting from IT providers
4. Difficult to evaluate new outsourcing partners
5. Capacity planning

Key Benefits

1. Complete overview of all systems in one view
2. Easy access to any information about the environment
3. Ensuring order delivery from outsourcing partner
4. Improved dialogue with suppliers
5. Long term costs savings

Ensuring full overview of the IT delivery

The Swedish Association of Local Authorities and Regions (Sveriges Kommuner och Landsting, SKL) uses vScope to gain oversight of their IT service and order delivery. The vScope platform offers SKL a comprehensive overview of all components in their IT environment and continually suggests improvements.

– The overview that vScope provides ensures me that we have an IT environment that is in line with what we are paying for, says Urban Karlsson, IT Operations Manager at SKL.

vScope is providing additional value for SKL in conjunction with their search for a new outsourcing supplier. The platform gives SKL quick access to information about resource usage: which components are being used and should be moved to the new supplier, and which can be safely removed.

– We have also identified a few areas in our IT infrastructure that need to be addressed. For example, we have found some of our servers to be under-provisioned, which means they are not performing optimally and could result in a service outage, continues Urban.

‘What a relief!’. It allowed me to finally get a complete overview of our entire IT environment

An improved dialogue with their IT providers

vScope contributes to SKL being able to confirm that suppliers are providing services to the extent agreed upon.

– Our employees gain more time and it leads to long term savings in our supplier agreements. It even helps our suppliers improve their own systems because we both receive the same information from vScope and can evaluate it together in a constructive dialogue, says Urban.

SKL previously needed to manually go through all reports that were ordered for each respective system to gain a holistic view of their IT environment.

– The main advantage with vScope is that it connects all our IT components by getting information from each system, and then presents all the results together. For example, we can see all of our servers’ performance. On top of that, I can log in, whenever I like, and get an overview of our IT environment without having to order a report or contact a colleague, says Urban.

SKL’s complex IT environment, which includes over 1,000 users and 5 subsidiary companies, has now become easier to manage.

– My first impression upon installing vScope and seeing the results was: ‘What a relief!’. It allowed me to finally get a complete overview of our entire IT environment, concludes Urban Karlsson.

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2018-11-16T09:22:09+00:00