vScope Assisted Trial2018-07-06T13:32:33+00:00
GUIDE

Welcome to an
Assisted Trial of vScope

Explore your IT together with us

Introduction

Hello!

We’re excited for the opportunity to run an Assisted Trial of vScope together with you. Thanks for the confidence you’ve shown us! This guide intends to give you an overview of the different stages in the Assisted Trial process and what you need to prepare.

Our aim is that you by the end of the trial have gained several new insights about your IT and are a confident user of vScope. We are always available for questions, feedback, tips and tricks.

Regards,
The team at InfraSight Labs

The Assisted Trial Process

STEP 1

Installation

STEP 2

Workshop

STEP 3

Follow-up

Step 1 – Installation

Goal: Deploy vScope in your datacenter and give a short introduction to the platform
Duration: About 1 hour
Participants: A technician from your organization and a product specialist from InfraSight Labs

An Assisted Trial begins with an installation and configuration of vScope in your datacenter. Most often this is done through a screen share session together with one of your technicians. To run through the installation and configuration process as smooth as possible, we ask you to prepare the following:

1. Set up a server

vScope is hosted on a (virtual or physical) server in your datacenter. The minimum requirements for this server is found here: vScope Server Requirements

2. Targets & Credentials

vScope discoveries require IP/hostname(targets) and corresponding credentials. Make sure to have these at hand before the installation. Examples of targets and credentials:

Targets – What should be scanned?
During the configuration, you will need IP addresses, IP ranges and/or hostnames to the resources you want to scan.

Account Credentials for each platform
You need account credentials (usernames and passwords) to service accounts with as high reading rights as possible to the different resources you want to scan. You can use existing accounts or create accounts specifically for vScope.

More information on reading rights for different platforms are found here: Reading Accounts for vScope

3. Port configuration

Since vScope communicates through different APIs and protocols, you may have to look into your port configurations. More information about this and a description of what ports are used by vScope can be found here: What Ports are used by vScope?

Step 2 – Workshop

Goal: Get an understanding and be able to use of vScope as well as get some new insights about your IT.
Duration: 2-3 hours
Participants: As many as possible from your organization. This is a great opportunity to learn a lot!

After vScope has been up and running collecting data and history, a product specialist from InfraSight Labs will hold a workshop together with you. The purpose of the workshop is to educate you in how to use vScope at the same time as you will gain new insights about your IT. As the workshop is held using vScope in your own environment, we often find many interesting discussion points.

Step 3 – Follow-up

Goal: Evaluate the trial and discuss licensing

After the completion of the workshop, you have time to use vScope yourself in order to test and evaluate the full functionality of the platform. We are always on standby and ready to answer any questions and gather feedback from your organization to ensure that vScope fulfills all your requirements in the best possible way. A sales representative will also be available to discuss any license related issues.

Additional information

Security

To ensure highest possible security we have adopted the following measures:

  • All account information is encrypted and stored on your vScope server, in your datacenter
  • vScope only operates read-only and is not able to execute any write operations in your environment (except to the vScope server itself)
  • No passwords can be viewed, reused for remote login or retrieved by any user
  • Regarding discovery of databases, vScope only reads their meta data. vScope cannot access or ready any of the content stored within the database itself

vScope’s communication with InfraSight Labs

vScope requires Internet connectivity to communicate with InfraSight Labs’ support systems, which is done in the following ways:

  • License & Billing account: https://account.vscope.net/… (HTTPS, TCP 443)
  • vScope software updates: https://dist.vscope.net (HTTPS, TCP 443)
  • Service functions like bug reporting, secure upload and heartbeat: https://status.vscope.net/… (HTTPS, TCP 443)
  • If you are using vScope’s default mail server, you also need to allow an outgoing connection on TCP 587, aimed at smtp.mailgun.org

Contact

Detailed information about configurations, troubleshooting and other things is found here:

Contact details:

  • For questions regarding licensing: contact your InfraSight Labs sales representative
  • For support and questions about how vScope works and and can be used: contact our Support, either through the Online Support function in vScope or through email: support@infrasightlabs.com