WMI – Missing WMI information in vScope

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By Discovering information with with WMI, vScope will be able to create an even better image of what your datacenter really looks like. Last patch date, DNS-settings and Installed applications are all example of tags that vScope Discovers with help of the WMI probe. If you are missing

1. Ensure that you have a WMI credential in your Discovery Manager

Enter the Discovery Manager

enter-discovery-manager

In the Credential Tab, ensure that there is at least one WMI credential connected to one or several targets:

ensure-wmi

Missing a WMI credential? Click the ‘Add more’-button in the bottom left corner and add WMI Discoveries with help of the Discovery Wizard.

2. Overview if WMI scan has been successful on any element

By making use of the tag ‘Last Found By‘ we can easier troubleshoot if vScope’s Discoveries are running as expected.

In Table Explorer, build a table about All Machines

build-a-table

With the Column picker – Add the column ‘Last Found By’ tag to the table

add-column-of-last-found

Now, in the table you can easily overview All Machines and with what probes they have been Discovered with

last-found-by

If WMI is listed but you still do not see full WMI information the WMI Discovery might for some reason timed out. Please investigate this from your side before contacting us via the Online Support Form or support@infrasightlabs.com.

3. Troubleshoot WMI from Discovery Manager

Discovery Manager gives you full control of your Discoveries and lets you easily troubleshoot the Discovery process.

Under the Credential tab, click a WMI credential to open up the configuration view.

find-wmi-credential

In this view you can easily edit and manage your WMI credential.

configuration-view

By clicking the lightning icon you can test the given WMI credential on specific targets to ensure that WMI is successful. If the fail, vScope will provide an error message on hover that will give you a hint about what might be wrong.

wmi-not-working

Please visit the FAQ section for support regarding troubleshooting specific WMI error messages.

 

If this still does not help you resolving your WMI-problems. Please contact us via the Online Support Form or support@infrasightlabs.com.

2018-01-02T21:55:27+00:00