WMI – Troubleshoot ‘Access denied’ error

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If you are unable to Discover machines with WMI and receive “Access Denied.” as error message, here are som tips to troubleshoot it.

1. Overview the privileges of the WMI-credential

Make sure that the account that is used is an administrator on the targeted machine(s). Here is a guide describing how set up local administrator accounts to access specific machine/machines: Setting up WMI access via AD GPO.

2. Ensure that the account’s password is correct and not expired

Please verify this in both vScope and through your Active Directory

3. Make sure the local time is correctly set on the targeted machine(s)

A major time difference between the vScope server and the targeted machine(s) can cause unexpected results.

If the above suggested solutions does not solve the error message, please try removing and re-adding the machine to the domain or contact us via the Online support form or on support@infrasightlabs.com.